Saya datang untuk tanya bagaimana nk pendekkan loan rumah. Dia cuma ckp panjang lebar nak explain kt sis, patutnya sis tahu masa awal2 beli rumah dulu. Masa beli rumah dulu kita tak berapa tahu, bila call CIMB call centre pun dia advice untuk dtg branch untuk lagi faham secara details. Tapi staff tu pagi2 dh malas nk layan saya. Dia cuma ajar nk buat auto deduct loan rumah sahaja. Org panggil dia Ina/Kak Ina. Staff pemalas mcm ni, kena duduk belakang tabir jelah! Mmg kerja dia pasal loan2 rumah kot!

CIMB LOAN JANGAN!!! Hantar borang utk apply personal loan 20/11.. lepas tu tnya staff dia kata 2 mggu hr berkerja, dah 2 mggu takda update. tetap kata in progress. sy call customer service. Rupanya borang application sy baru kena submit 1/12.. so stupid and slow.

Not Recommended as it Still Super Bad Memory For Me… I was applied for personal loan on 28/6/2022..and I was ask the staff and she said it took 1month..on 28/7/2022 il give a call for customer service which in KL ..they said they don’t get any applications under my name..I went back to the bank for enquire they give an excuse that the staff went to holiday..and they have short of some paperwork..so I dictated to reapply on 2/08/2022 again they said it took 1week to process..now 1week ready 12/08/2022 il call back to customer service KL and again they said they didn’t get any applications under my name…I don’t know what is happening..

Staff pling biadap,x ambik lak gambar pakcik tu,dhlah nak buat full settlement,pastu menakutkan customer plak,cam x nak bg je buat full settlement,nak buat loan laju je sehari siap,tp nak buat settlement ada je ulahan bank cimb,jgn wat personal loan ngn cimb lagi,,interest 3x ganda pun x cukup profit lagi

I had a positive experience with CIMB Bank during my credit application. The executive were helpful in printing and checking my documents, making the entire process seamless. Additionally, their friendly demeanor and thoughtful gesture of serving chocolate and bottled water created a welcoming atmosphere.

Thank you for the friendly executive, sorry I didn’t get your name, I remember your email is amaliahusna…

Thank you for the chocolate and write my name in Arabic thank you so much 🤗

Overall, a great banking experience. I got my credit card within 5days, speedy 👍🏼👍🏼

My husband and I were enquiring about housing loan and we almost did not step into CIMB @ KLCC after we thought we have found what we wanted in another bank.

And am I glad we changed our mind!!

The loan officer who attended to our queries was Umee Khaleeda. She is really good at what she does, professional and patient as she went through the process with us and at the same time reassuring us of a positive outcome.

Our loan was in fact approved within less than a week…and that is a record frm any of our previous experience.

And then we appealed for some changes.

What I really want to commend Umee is her unbelievable patience, perseverance and empathy during this “appeal” period….even during after office hours.

She had leave planned and sensing my anxiety.. …. these were the most comforting words to me then.

“Salam …… umee akan settle kan before i go on leave”.

And she indeed got it settled!!

Kudoes Umee and CIMB@KLCC

Really unpleasant experience dealing with the officer @ CIMB Kampung Baru Branch!!! ./. Slow responses, not clear/accurate explanation & quite unprofessional treatment received from this branch. Each time I must initiate to check on the status. They kept promise me with the word “processing” and things got delayed for more than a month. Not recommended to deal with this branch for your car financing. Not all but you my check their attitude before signing an agreement.

Very unfriendly. Physical request was not not even processed when reviewing later (checked on phoneline 3 weeks later, but not detect any application submitted). When check at counter, they just verbally say ‘rejected’ without any suggestion they had processed or not. For second request, just redirect customers to do online.

Worst bank ever, don’t ever apply hire purchase loan or any with this bank…it has been 2 months and I haven’t get my agreement. I apply with public bank, the agreement has been receive in a week….dissapointed with the service, even the CIMB customer service no help on this issue..

Not recommend getting a loan from this Auto Finance @ Selayang branch. I took the hire purchase loan from this auto finance 7 years ago, after I settled my hire purchase loan in Jan this year, they never gimme a call. When I called the centre, nobody picked up the phone and I was forced to make a complaint to CIMB on FB. The worse part was, they claimed that they did not keep my car grant and said that it is either with JPJ which the car grant already converted to VOC or the car grant was with the car dealer which I need to go and check myself. After I insisted twice that the car grant was with the bank when I took the loan, finally they said that the car grant was with them and asked me to go and collect it. Really feel upset with this type of service and attitude, they only want to do an easy job. It makes me feel like I am a fool after being pushed here and there just to get the car grant. If I compromised earlier, I will have had to go through all the hassle just to get the car grant. With this bad experience, they already lose a customer.